Order Cancellation, Refunds & Returns
If you are not happy with a product, a delivery or any other aspect of our service, please contact us by phone on +353 (0)1 667 3033 or email firstname.lastname@example.org. We will be happy to help you in any way we can.
You can cancel your order at any stage up to the point of dispatch at no charge. Orders cancelled post dispatch will incur the relevant delivery charge.
Once your order has been received, should you wish to return the goods for any reason, you are entitled to do so within 30 days. Upon cancellation, by either phone or email, you will be required to return the goods, unopened and as new, with a copy of your original invoice, via An Post Registered Post or in person at our Baggot Street store. You will be fully reimbursed for your purchase with 30 days of returning your order. In these circumstances, you will be responsible for any costs incurred in returning the goods.
In the unfortunate case of goods being faulty or damaged in transit, Baggot Street Wines will offer either a replacement or a full refund, including any postage costs incurred. In this instance, you are required to notify us by phone or e-mail within 7 days. You will also be required to return the goods, unopened and as new, with a copy of your original invoice, via An Post Registered Post or in person at our Baggot Street store.
To help us assist you as quickly as possible, please quote your order reference number in all communications with us.
Is your wine 'corked'?
Very occasionally your wine may be 'corked'. A corked wine does not mean a wine that has tiny particles of cork floating around in the glass. Simply put, a 'corked' wine is a wine that has had its aroma and flavour compromised by 'cork taint' - a harmless but unwanted chemical compound. Cork taint is not the taste of cork. Rather, it is caused by the presence of a chemical compound called TCA (2,4,6 – trichloroanisole).
While unpleasant to taste, cork taint is not in any way harmful. Corked wines taste and smell musty or mouldy, not dissimilar to damp, soggy, wet or rotten cardboard. A corked wine can only be detected by smell and taste, and it's appearance will not change. If you suspect that any wine purchased from Baggot Street Wines is 'corked', do not hesitate in contacting us and we will replace any affected bottle(s).
It is illegal to sell or supply alcohol to persons under 18 years of age in Ireland. Purchases can only be made by persons aged 18 or over and by placing your order with Baggot Street Wines, you are confirming that you are above this legal age. If, at any point in the transaction, we are doubtful that you are over 18, we may ask for proof of age in the form of a valid Driver's License, Garda Age Card or Passport. The recipient of the goods must also be a minimum of 18 years old. If our drivers should ask for proof of age, and it cannot be provided, the goods will be retained until they can be received by someone aged 18 years or over. Our drivers reserve the right to ask for valid proof of age, so please don't be offended should this happen.
Gift vouchers for Baggot Street Wines are available to buy online. The lowest denomination available is €10, and this amount can be increased in units of €5 to your desired spend. We can include a personalised note from the generous giver, so whether you chose to spend €15 or €500, the recipient won't be disappointed. Gift vouchers bought online can be redeemed online using the code provided. Gift Vouchers purchased in-store after 1st of December 2014 may be redeemed both in-store and online. Gift vouchers purchased in-store prior to this date may only be redeemed in our store on Baggot Street.
Baggot Street Wines Terms & Conditions
Please read these Terms and Conditions ("Agreement", "Terms and Conditions") carefully before using baggotstreetwines.com ("the Site") operated by Baggot Street Wines ("us", "we", or "our"). This Agreement sets forth the legally binding terms and conditions for your use of the Site at baggotstreetwines.com.
By accessing or using the Site in any manner, including, but not limited to, visiting or browsing the Site or contributing content or other materials to the Site, you agree to be bound by these Terms and Conditions. Capitalised terms are defined in this Agreement.
The Site and its original content, features and functionality are owned by Baggot Street Wines and are protected by international copyright, trademark, patent, trade secret and other intellectual property or proprietary rights laws.
We may terminate your access to the Site, without cause or notice, which may result in the forfeiture and destruction of all information associated with you. All provisions of this Agreement that by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Links To Other Sites
Our Site may contain links to third-party sites that are not owned or controlled by Baggot Street Wines.
This Agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Ireland, without giving effect to any principles of conflicts of law.
Changes To This Agreement
We reserve the right, at our sole discretion, to modify or replace these Terms and Conditions by posting the updated terms on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new Terms and Conditions.
Please review this Agreement periodically for changes. If you do not agree to any of this Agreement or any changes to this Agreement, do not use, access or continue to access the Site or discontinue any use of the Site immediately.
If you have any questions about this Agreement, please contact us.